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Back for another big boating weekend, Barletta Pontoon Boat’s popular Customer Service Holiday Hotline will be available to any Barletta owner out on the water this Memorial Day holiday weekend.
“There’s no ‘secret sauce’ to what we’re doing with this customer service hotline - it’s pretty straightforward. We do everything we can to take the headaches and heartaches out of the first major boating holiday weekend of the year. We continue to set the standard in the industry for the ultimate customer experience and we look forward to making sure our owners have the best holiday weekend possible,” says Jeff Haradine, VP of Sales for Barletta Pontoon Boats.
This Memorial Day weekend, Barletta will continue to support their owners by offering a manned “hotline” that customers can call for assistance if they happen to run into issues while out on the water with family and friends, or worse yet, are not able to get onto the water at all. Barletta is hoping to help alleviate some of those frustrations as they did for each summer holiday over the past couple of years. As many boaters can attest, no one else in the industry is doing this for their owners.
“It’s in our DNA, plain and simple,” added Jesse Swain, Warranty Advisor for Barletta Pontoon Boats. “It is so satisfying to our team to be there for our Barletta family members when they are in need. So many of the phone calls we get are just those little overlooked things that just add a little more stress. When we can find a resolution and relieve that pain-point, we can feel the relief through the phone. Knowing we are a small part of their family’s holiday weekend makes the time spent well worth it.”
Customers will be able to reach the Barletta Holiday Hotline between the hours of 9:00 am and 8:00 pm (EST) Friday, May 28 through Monday, May 31. The hotline will be manned by the in-house trained Barletta technicians. The phone number will be on the Barletta website and social media sites starting on Friday, May 28. Customers calling after hotline hours can leave a message and rest assured that they will be contacted expediently.
“The pressure is on, now that the country seems to be slowly returning to normal” continued Haradine, “for this first weekend to be everything that our Barletta boating family has been waiting for. For some folks, this may be the first time that they’ve been able to spend quality time with their extended family members. We have the BEST dealer partners in the marine industry, and we are totally confident that they will be there for our Barletta owners. When it comes to time on the water, though, it’s ALL hands on deck for our extended Barletta family.”
